The information below shows the competencies relevant to all managers:
Commercial awareness
Experienced manager
New manager
- Takes action to understand the market and competitors and drives to go beyond market expectation
- Analyses the key drivers of customer satisfaction
- Learns from customer complaints and instigates preventative actions as a result of feedback.
- Sets and reviews performance targets and key performance indicators, takes action to increase profits
- Targets new sales, lapsed customers and add on sales
- Analyses sales metrics and identifies performance gaps
- Monitors and controls sales activity to deliver accurate and effective process
- Maximises opportunities to do business by promoting a selling culture
- Understand the importance of industry and competitor knowledge
- Understands the key drivers of customer satisfaction
- Learns from customer complaints and instigates preventative actions as a result of feedback.
- Reviews their own performance against their targets, and monitors key performance indicators
- Targets new sales, lapsed customers and add on sales
- Analyses sales metrics and identifies performance gaps
- Monitors and controls sales activity to deliver accurate and effective process
- Maximises opportunities to do business by promoting a selling culture
