Hopefully you have identified a variety of records you are required to keep in the workplace. There are a number of reasons and benefits to keeping records, we have listed some of the most common below:
- Ensures openness and transparency
- Can serve as a factual reminder to confirm what was discussed and/or agreed verbally
- Helps to ensure consistency in ways of working
- May be necessary for legal reasons, for example HR records, data protection etc.
- Audit/process requirements
Keeping a record of verbal discussions can often be overlooked. However, communication is subject to interpretation by the recipient, therefore keeping a record of any verbal communication can help to clarify important messages and help to avoid misunderstandings.
Have a go at our short quiz below and see if you can match the most appropriate method with the scenario.
