Session objectives:
On completion, Managers will:
- Understand the importance of effective communication
- Understand methods of communication and appropriate use
- Recognise different communication styles, their merits, and limitations
- Identify the strengths and limitations of their own communication style
Indicative content:
- Different communication methods and their best use
- Different communication levels
- Core communication skills
- Mehrabian/words, tone and actions
- DiSC profile/own preferences
- Communicating with different styles
- Emotional intelligence
Course Content
Introduction
Communication Methods
Communication Process
Communication skills
Emotional Intelligence
Communication preferences
Review and Action Planning
