Authentic communication

We have just looked at the levels of communication and degree of personal risk involved. So why not take no risks and stay at the basic “exchanging ritual” or providing factual information as required?

It does have a place, and levels 1-3 on the previous diagram are very useful for simple tasks, such as if your boss asks you for some data, or to acknowledge something, or even maintain a basic level of contact. However, it can be very limited and is less effective when dealing with change or problems in the workplace. Here levels 4-6 become more effective. Think of a change project that you may have been involved with, maybe there was a degree of decision making involved. Were you asked for your input? How did you feel?

Sharing ideas, values and feelings can help to contribute to a more effective work environment. It may be that not everyone agrees, and frequently in the workplace, you will find you have people at the opposing end of the spectrum. However allowing others to contribute, have their voice heard, and debate the options will bring greater diversity into your decision-making and ultimately lead to a greater level of buy-in than simply dictating, or rail-roading someone else’s views.

That doesnt mean you have to share your ideas, values and feelings every day on every topic. This would become tiring, time consuming and you may even have met people who do “over-share” at times. They let you know how they feel about everything, you may know more about their personal life than your feel comfortable knowing. Pausing to consider the objective of your communication can help you to decide whether it is a situation which just required the facts, or maybe something where your opinion and feelings may add greater perspective.

In summary, emotions naturally sometimes play a part in how we feel and communicate, and when you try to mask these, sometimes it will be evident that you are saying something, but perhaps not fully on board. It is important to be honest, although recognise that there may be times we need to take a break to decide the best way to communicate something effectively, rather than simply shooting from the hip. As part of this programme you will learn different methods for presenting your input in a constructive manner.